Cancellation and refund policy
We understand plans change. Here's how cancellations, refunds, and rescheduling work at On The Go Trailer Rentals. Questions? We're always here to help.
Cancel more than 48 hours ahead
Cancel 48+ hours before your scheduled pickup time and we'll refund 50% to your original payment method.
Cancellations within 48 hours of pickup and no-shows are non-refundable. No exceptions.
Change your pickup date or time
One reschedule allowed if requested 48+ hours before pickup, subject to availability. No rescheduling within 48 hours.
Don't show up for your reservation. Full charge applies.
If you don't pick up your trailer during your reserved window, the full rental fee charges to your account.
Move your pickup to another date free
Subject to availability. Reach out before your original pickup time to lock in a new date. No penalty, no hassle.
Same trailer class available
No rescheduling fees charged
Confirm new date within 48 hours
Your money back in three to five days
Refunds process to your original payment method within 3 to 5 business days. Your bank may take additional time depending on their processing schedule.
Processed to original payment method
Three to five business days standard
Bank delays may apply after processing
Return your trailer after the rental window ends
Additional rental fees apply for trailers returned after your reserved time. Hourly or daily rates continue until the trailer is back in our lot.
Charges accrue at standard hourly rates
Daily rates apply for extended returns
Contact us before returning late
Get in touch
Contact us with any cancellation or scheduling questions. We're here to help.